Scope of Application

• Such as may be specified in a separate agreement, these General Terms and Conditions shall govern all agreements made between Cgpey and a CLIENT for services to be supplied by Cgpey.

•These rules will only apply to business-to-business transactions.

•These General Terms and Conditions will be integrated into the contract.

•Only these General Terms and Conditions will be in effect. Terms and conditions from a CLIENT that are different or in opposition to Cgpey shall not be included in the contract or accepted unless Cgpey has given its express approval. This will also be the case if Cgpey provides its services without hesitation despite being aware of the contracting partner's conflicting or different terms and conditions.

Services Provided and Their Scope

• The contract and the specifications of service and/or product by Cgpey that underpin the specific contract specify the kind, content, and extent of services to be provided by Cgpey.

•In the event of uncertainty, remarks made by Cgpey personnel, outside parties, or in advertisements will only be considered a claim for performance that is due if Cgpey has verified them in writing. If in doubt, remarks made on the caliber of the services provided under the contract will only be considered guarantees if specifically stated as such.

•Cgpey is permitted to modify and adapt the content of its services, including software made available as part of technological, UI, or content updates, so long as the agreed-upon functionalities are not hindered or restricted.

•The parties have agreed that Cgpey will be allowed to assign, without having to notify the client, any portion of the development of the contracted payment systems as well as the modification of software components that make up or are connected to the contractual payment systems to outside parties that offer commissioned development work but do not handle payments.

Terms Of Payment

• After each month, Cgpey sends out invoices for all fees and other items related to the expired month.

•Based on the payment transaction data and Fraud Control activities established by Cgpey, an expense-dependent compensation will be computed and invoiced at the end of each month for the current month.

•After receiving the invoice, CLIENT must pay the whole amount owed to the account specified on the invoice as soon as possible, without discount.

•If CLIENT has any objections to such, CLIENT must contact Cgpey in writing within six (6) weeks of receiving the invoice (the "Objection Period"). Following the Objection Period's expiration, the invoice will be considered accepted by the Client. Cgpey will include a reference to the Objection Period and the consequences of late objections on the invoice.

•The standard procedure will be: Only uncontested or ultimately decided counterclaims may be offset against Cgpey accounts receivable. If flaws are present, the client may only deduct payment to the extent that the deducted sum does not exceed the lesser of the service's actual worth or the defect's affected value.

•If a transaction fails, the customer will get a refund to their account within 15 days after the transaction date. The same account that is being used to make the payment will be used for the refund.

Late Payment

• Cgpey has the right to restrict access to the performances covered by the contract if CLIENT fails to pay two consecutive monthly invoices. In this scenario, the CLIENT will still be required to pay the agreed-upon, use-independent compensation.

•If the client has not paid the monthly invoices for the relevant two months in a row, or if the client has not paid the compensation in an amount that exceeds the agreed-upon use-independent compensation for some time longer than two months, Without giving notice, Cgpey may discontinue the agreement at any time and demand the immediate payment of lump sum damages equal to twice the remaining use-independent compensation for the balance of the standard contract term. Depending on whether Cgpey proves more damages or the Client proves lower damages, the damage amount will either be higher or lower. Cgpey retains the right to demand further compensation in the event of default.

Return and Cancellation Policy

• Operators are always free to modify their cancelation policies.

•Please review the cancellation policies listed with each travel operator before you book your ticket.

• In the event that the customer cancels their bus reservation, Cgpey will reimburse the whole purchase price less the applicable bank fees and cancellation penalties.

•Refunds for canceled tickets will be credited to the traveler's credit card, debit card, or bank account.

• Refunds may be processed in three to seven business days.

•Note that different bus operators may have different cancellation policies and timeframes. -Passengers who fail to show up for their scheduled departure will not be eligible for a refund.

•Cancellation fees apply to the Original Fare alone; they do not apply to the Discounted Fare.The operator may cancel the ticket at any time, and cancellation includes payment gateway fees.Should the service be canceled, the passenger will receive a complete refund.

• You can cancel your ticket online or over the phone at +91 9302512306.

•Refunds in part are not accepted.

For instance, if a customer purchases three seats (x, y, and z) on a single ticket, they are not permitted to cancel any one of those seats. The customer may only cancel the entire ticket that is linked to every seat.

Grant of Rights

Cgpey retains the right to utilize all knowledge, use, and other protected rights related to the contract services. For the duration of this contract, Cgpey grants the CLIENT a limited, non-exclusive, non-transferable right to use the services as needed for the agreed purposes. Within this scope, the CLIENT is also permitted to provide necessary usage rights to its own clients.

Availability of Service

• Cgpey guarantees the service availability as per the contract but does not provide a specific guarantee.

•For the CLIENT to claim issues related to service downtimes, they must immediately notify Cgpey and document the downtime comprehensively to enable Cgpey to investigate the cause.

• Cgpey is not responsible for downtimes caused by force majeure, including theft, general internet outages, or other unforeseeable, severe circumstances beyond Cgpey's control. -Cgpey will notify the CLIENT of such events when possible and will work to resolve the downtimes as quickly as possible.

•Cgpey is not liable for downtimes caused by the CLIENT, their telecommunications service provider, access provider, or mobile phone provider, or other third parties within the CLIENT's sphere of influence.

Modifications of these General Terms and Conditions

• Modifications to these Conditions will be communicated to the CLIENT in text form, with any changes from the previous version specifically highlighted. The CLIENT may object to these modifications as outlined in section 14.2.

•The CLIENT's objection, per section 14.1, must be sent to Cgpey via email to [email protected] or in writing within four weeks of receiving Cgpey's notification of the changes (hereinafter "Modifications"). The objection must be received by Cgpey within this timeframe to be valid.

• If the CLIENT does not object within the specified period and in the proper form, the Modifications will be considered accepted, and the revised Conditions will become part of the contract. Cgpey's modification notice will explicitly mention this and outline the procedure and deadline for objections.

•If the CLIENT objects properly and timely, the contract will remain unchanged. In this case, Cgpey may terminate the contract with a four-week notice if maintaining the unmodified contract becomes economically or technically unfeasible or unreasonable for Cgpey.

Final Provisions

• There are no additional oral or written agreements outside of this contract. Any modifications or amendments to the contract, aside from those under section 14, must be in writing to be effective. This also applies to waiving the written form requirement.

•Claims under a contract between Cgpey and the CLIENT can only be assigned with prior written consent from the other party.

• This contract is governed exclusively by the laws of India, excluding conflict of law rules and the United Nations Convention on the International Sale of Goods (CISG). The place of performance is Indore, India.

•Indore, India, is the exclusive venue for all current and future claims arising from business relationships with merchants, public law entities, or special public law funds. The same venue applies if the CLIENT does not have a domestic general venue, relocates their residence or usual place of abode to another country during the contract term, or if their residence or general abode is unknown when the suit is filed.

• The failure of either Party to claim or enforce any contractual right or provision does not constitute a waiver of such right or provision.

•If any provision in this contract is or becomes invalid, it does not affect the validity of the remaining provisions. Instead, the parties will agree to a valid provision that closely matches the original intent in terms of location, time, measurement, and scope. Any gaps in the contract will be filled based on what the parties would have agreed upon, considering the factual and legal situation and the justified interests of the parties. This applies if the invalidity results from the service or time specified in the contract. In such cases, a legally permissible service or time will be deemed agreed upon that closely matches the intended service or time. This clause does not apply to these General Terms and Conditions.